Many games that you play do not count toward clearing the bonus. Most have a 25x play through which most players can't clear. If you get lucky and win a big jackpot, they hold your money as long as they can because they want you to cancel the withdrawal and potentially lose back what you won (this is right from Ray Overlay's mouth). Customer support is not allowed to use the word refund to any player at any time.
If you are an out of state person that makes a deposit in error, they make you go through a difficult process just to get your money back. They use an add on which does not allow them to see the emails asking for IDs, credit cards and bank statements after they send them. Their system does not have a built in secure document upload feature. Platinum gets priority especially if you have a casino cage withdrawal. 1) if you are not a Platinum level player don't count on fast withdrawals. These are all from the person who runs the online casino - Ray Overlay.
